Abercrombie Fitch - Abercrombie - Shop at you own risk

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Abercrombie - Shop at you own risk

Aug 13, 2008

Abercrombie Fitch complaint by Edabraham

I have experienced the most ridiculous shopping event of my life at the Birmingham, Ala (Summit) Abercrombie store. I purchased almost $2k of mdse from this store this summer. Among my purchases was a necklace I bought for my son. The necklace was made of leather that had a defect that caused it to come apart when worn for the first time.

This is the amazing part...

When we took the necklace back for exchange, the manager told me she didn't know how to input an exchange into the register. Hence, she could not provide a replacment. Since she couldn't switch the necklace without inputting the return into their system (which she didn't know how to do) she provided me with Abercrombie's customer service ph # who informed me that it was the sole responsibility of the store manager to perform this exchange. Accordingly, I still have a $20 defective necklace that has never been worn. If I wasn't so mad, this would be hilarious.

E.A. - Birmingham, Ala

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Comments (1)

1. Written by misa, on 21-11-2008 23:10

i feel you men!.

Their customer service and SUCK. they don't know what the *** they are doing there. I had the same experience. I went for a refund,. they told me I have to fill out the address the phone number and show them the ID to have me refunded. Ridiculous I want to said to them JUST give me the fucken money back. So over pricing and all the staff is bad attitude. Never come back.

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